Invalid contractId: 400158002 was specified: Exception in Search Server

Problem Statement:

Error Description:

Caused by: java.lang.RuntimeException: Invalid contractId: 400158002 was specified.

        at com.ibm.commerce.foundation.internal.server.services.search.util.StoreHelper.getUsableContractAsList(StoreHelper.java:1856)

        at com.ibm.commerce.foundation.internal.server.services.search.util.StoreHelper.getUsableContractAsString(StoreHelper.java:1726)

        at com.ibm.commerce.foundation.internal.server.services.search.util.EntitlementHelper.getContractFromRemoteOrLocal(EntitlementHelper.java:559)

        at com.ibm.commerce.foundation.internal.server.services.search.util.EntitlementHelper.getFinalUsableContract(EntitlementHelper.java:529)

Root Cause:

Two reasons for the occurrence of the issue

(a)    Search Server does not recognize multiple organizations for the user.

(b)   Mismatch in session key between wc-server.xml and namespace binding variable configured in WAS console.

Resolving the issue:

(a)    Search Server does not recognize multiple organizations:

  User having affiliation (organization participant role) to multiple organization will get affected. Search sever could only recognize one organization.  Find below URL for information to resolve it

http://www-01.ibm.com/support/docview.wss?uid=swg1JR53170

(b)   Mismatch in session key between wc-server.xml and namespace binding variable

(i)                  Verify the namespace binding variable

com.ibm.commerce.foundation.server.services.commerce.integration.sessionkey value

configured in WAS console

matches with the value configured in wc-server.xml

<Instance BootstrapMulti="wcs.bootstrap_multi_en_US.xml,wcs.bootstrap_multi_fr_FR.xml,wcs.bootstrap_multi_de_DE.xml,wcs.bootstrap_multi_it_IT.xml,wcs.bootstrap_multi_es_ES.xml,wcs.bootstrap_multi_pt_BR.xml,wcs.bootstrap_multi_zh_CN.xml,wcs.bootstrap_multi_zh_TW.xml,wcs.bootstrap_multi_ko_KR.xml,wcs.bootstrap_multi_ja_JP.xml,wcs.bootstrap_multi_ru_RU.xml,wcs.bootstrap_multi_ro_RO.xml,wcs.bootstrap_multi_pl_PL.xml,wcs.bootstrap_multi_en_US.xml," ChannelOrgDN="ou=Channel Organization,o=Manufacturer Organization,o=Root Organization" ConfigFilePath="/opt/ibm/wcs70/instances/emdi" DefaultLang="-1" DefaultStoreAlias="wcsstore" DistributorProxyOrgDN="ou=distributor proxy organization,o=demand chain management organization,o=root organization" EnableDoubleClickHandler="true" FrameSupported="true" InstanceName="emdi " InstanceType="local" MerchantKey="GHjhjkkjki9gtybsgsyahsysjsu" PDIEncrypt="on" PVCHeader="false" ParentResellerOrgDN="o=reseller organization,o=root organization" SessionKey=" erqnGdwspRHNCwroW9KbvsHhhzzjKbNpLNBZxUOLDIejsBzfHwEU6V3Q ==" SiteAdminID="wcsadmin" SiteAdminPassword="TG/pdVG3OJV42j8Sgc8/Ww==" StoreWebModuleName="Stores" SupportedLanguages="-1, -2, -3, -4, -5, -6, -7, -8, -9, -10, -20, -21, -22, -23" UseGlobalInstance="false" WCSInstallDir="/opt/ibm/wcs70" WorkspacePath=""/>

(ii)                If both values are different  then we will see the exception specified above